Christian Lefèvre - satisfying his customers

INSTILL EVEN MORE HAPPINESS IN THE HEARTS OF VISITORS

Designated Best DMC of Mauritius for 2017 at the "Mauritius Tourism Awards", "Coquille Bonheur" intends to continue on the path that its Managing Director, Christian Lefèvre, has chosen to continue to satisfy its customers. "Our commitment to keep our promises as a dream builder has paid off. Coquille Bonheur being perceived as the receptive operator likely to offer in any circumstance, an outstanding service and this, we wager that the next years will raise more Coquille Bonheur on the scale of the excellence. To instill even more happiness in the hearts of visitors. He said in an exclusive interview with "Mauritius Tourism".

Christian Lefèvre (Coquille Bonheur): "Best DMC of Mauritius for 2017 to" Mauritius Tourism Awards "," Coquille Bonheur"intends to continue on the path that its Director Director, Christian Lefèvre, has drawn to continue to satisfy its customers. "Our commitment to keep our promises as a dream builder has paid off. Coquille Bonheur being perceived as the receptive operator likely to offer in any circumstance, an outstanding service and this, we wager that the next years will raise more Coquille Bonheur on the scale of the excellence. To instill even more happiness in the hearts of visitors. He said in an exclusive interview with "Mauritius Tourism".

1. What was the highlight of the year of Coquille Bonheur?
2018 has been a busy year on many levels. This year Coquille Bonheur begins its 13 years and our receptive is placed as a major player in the tourism development of our beautiful island. We have been able to benefit partner tour operators of the richness of our local network and the professionalism of our team, which allows us today to represent them successfully in Mauritius.

Anticipating and satisfying the wishes of our customers, understanding the subtleties induced by cultural differences, adjusting our response to the business environment deemed difficult, associated with the constant concern to provide an ultra quality service have distinguished us from significantly. Our reputation rests on the one hand, on the dedication shown by our team, and on the other hand on our attachment to the notion of service, - a notion that can not suffer the compromise - made each time with the enthusiasm and passion that inspires us.

For all these reasons, our receptive was awarded again this year. To name just a few of the accomplishments of 2018:

• Susie Freeman Travel Award for Outstanding Services from 2008 to 2018
• Recognition of the President of Costa Cruise, Mr. Neil Palomba, for our Outstanding Efficiency
• Laureate
of the Maurice Best Employer Mark Award 2018 • Best DMC of Maurice 2017/2018
• Thompsons Holidays (SA) Preferred Supplier 2018

We do not We have not failed in our commitment to the community we care about:

• Once again, Lucky Shell organized a Recreation Day for the poor children and children of our employees
• We renewed our commitment to "the Code" with the mission of raising awareness and supporting the tourism industry to prevent the sexual exploitation of children
• We have spared no efforts in more anonymous initiatives. It is a privilege for us to be able to help the community in one way or another, by helping and caring for others in need.

We will renew our fleet by introducing new Mercedes Vito, continue training all employees and develop our products. Our commitment to keep our promises as a dream builder has paid off. Coquille Bonheur being perceived as the receptive operator likely to offer in any circumstance, an outstanding service and this, we wager that the next years will raise more Coquille Happiness on the scale of the excellence. To instill even more happiness in the hearts of visitors.

2. Have the requirements of tourists changed?
Tourists are certainly demanding. They want more qualities but pay less !!! Do not do like everyone else. For me, quality is more important than quantity and this is certainly reflected in the turnover. Top-of-the-range tourism is aimed at the development of visitors who are essentially looking for quality products and à la carte services. I persist and sign that the All-Inclusive is not made for Mauritius. This practice leads to a decline in the quality of the service offered in hotels, which will have consequences for the image of the destination. I plead for a plural partnership for fair, community and sustainable tourism. "Imagination is more important than knowledge. We have the know-how to go towards a more responsible tourism,

3. Do you consider that 2018 was a good year for Mauritian tourism?
Given the global political and economic situation, certainly and fortunately we had a good year in terms of the growth in the number of arrivals. 2018 was also a successful year for the cruise industry. It would be nice to wait for the publication of the official figures to analyze the performance in terms of arrival and tourist recipe and compare them also with the performance level of the region and the indicator of the OMT !!!

4. What are the challenges that lie ahead for 2019?
The situation of the French economy remains worrying with the revolt of the yellow vests, the policy of Trump in America, the Brexit, Emirates whose flights will be reduced to one per day, the Reunionese market which depends on France remains uncertain, the elections in Mauritius and so many others. It may be necessary not to be too optimistic, especially since we have visibility only in the very short term. And we should not expect to have spectacular arrivals from France, our main market.

Hence the importance of taking action and certain actions, such as reviewing our promotional campaign and our offers and continuing to diversify. We must absolutely and quickly adapt to market requirements with new promotional methods to expose the differentiation vis-à-vis our competitors. Consolidation of our core markets, opening up of China's advantage and India, accelerated promotion of "short-haul" markets such as South Africa and Australia should help ensure the sustainability of this market. industry.

Technological innovation must be the catalyst of attractiveness. Communicate better in the digital world, and show innovation, originality and creativity in the service of a true digital strategy. E-tourism is now used by many Tourism Offices around the world. The tourists spend a lot of time on the web before making a decision for their holidays. A palpable rise in online booking is gaining ground.