Margaux Alla - Interface Tourisme FranceBonjour Sandrine, j’espère que vous allez bien.
Nous sommes bien rentrés à Paris, et je tenais à vous remercier pour votre accueil à l’aéroport.
Concernant l’équipe, les journalistes et moi-même sommes vraiment ravis d’avoir été accompagné par Dennis comme guide et Didier en tant que chauffeur. Tous les deux ont été d’une aide précieuse et connaissent parfaitement la destination entre anecdotes et faits historiques.
Nous n’avons pas de point d’amélioration à vous conseiller car tout était vraiment parfait. Nous n’hésiterons pas à retravailler avec vous pour votre professionnalisme et votre expertise.
Je vous remercie encore pour votre soutien sur ce voyage de presse.
Zinhle KuneneAlways on time. Referments were always on board. Always friendly
Mr LightThank you Nisha, we really enjoyed the day and very pleased with the bookings you made for us. We might venture into Grand Bay tomorrow evening but the next adventure is horse riding here at 2pm tomorrow our last full day in Mauritius.
Thank you so much for your help and assistance.
Mr AttarGood Afternoon Sharon, Our day was great thanks! Got to see some dolphins in the water and had a lovely day 😊
All the trips have been really nice. Thank you for arranging everything.
Mr Alan ParnellHi Sharon. What an amazing day. Our driver and guide Feroz was fantastic. He showed us everything was promised. He gave us just enough information and then left us alone to explore by ourselves. A perfect day for a birthday boy. Thank you.
Tony Roach - Bloggeur "C'est mon avis et je le partage"Je vous recommande cet expert de qualité Coquille Bonheur. Il reste soucieux du confort de ses clients, offre une réactivé, une assistance et une solution trouvée à vos besoins. Ils ont le savoir-faire en toutes circonstances.
Merci pour votre savoir-plaire… mauricien.
Mr SoarThank you. We had a lovely time and the driver Navin was excellent and very friendly!
Mr & Mrs WoodyHi Joanna, we just wanted to message and say how much we loved today’s trip! Our tour guide Ravind was fantastic!!! He was not only informative but highly entertaining and an excellent driver and photographer. We cannot be more pleased, thank you
Upon arrival, we were welcomed enthusiastically after a late flight in.
We were escorted very efficiently to our driver Koushal who was very friendly and courteous during the transfer to the hotel. Once in the transfer, we were called by our agent Sharon to arrange the meet and greet.
We thought this was a special way and a good arrangement for welcoming your clients to Mauritius. It made it more personal and these services should definitely be kept in the future for all.
With our excursion, Koushal happened to fetch us every time. He was very knowledgeable about the country and we were grateful for everything he explained and taught us about the Mauritian people.
This is a great perk we feel that the company gave us as visitors to your country. We felt this was a real special treat for us as tourists to get personal service that your company provided. Please don’t stop.
Finally, thank you for your timely pickups, friendliness and for your well planned out excursions. We as Namibians truly appreciated the good service. We will not hesitate to work through the agency in the future. We would like to have Koushal's number for when we visit the island again in the future, we would like to make use of his services. He is a great asset to your company.
Kind regards, Simone, Celine and Peter from Namibia
Thank you Sharon
Mrs BiermanThanks Nisha. Everything went well Ajay was very professional and we had a wonderful day exploring Mauritius with him. He was very informative and helpful Couldn’t ask for anyone better!
Mr SwanepoelHi Manisha. Just a quick message to say today’s catamaran sail was very good. Nice boat and crew. Thank you for the help.
Best ground handler by far. We had Wi-Fi in our transfer, always had cold water and juice available on board. Our guide and driver always triple checked if everyone was okay always. Plus, the gifts we received were a nice touch. We went to a lovely Catamaran and enjoyed an authentic Mauritian BBQ on board. The gentlemen on board really made sure everyone had a good time. We also got to see Île aux Cerf’s, definitely more commercialized than I thought but was great to see. Nice day trip for people who want an alternative to the markets etc. We also got a walking tour of Port Louis and visited the market; the market is very busy and can be overwhelming but definitely worth it as there are some nice gems to find. I wouldn’t recommend the Port Louis Tour for children.
Family VanrooyenHi Nisha! Was such a great day thank you! Our guide was very very nice and so informed about everything. We had some challenges with rain and he handled them so well with timing of the schedule. The Rum tasting area was very full with waiting time - so he gave us the tour himself and it was very informative. He was also kind enough to drop us a bit later than we agreed given the days delays. We are very thankful for him - he was a superstar!
Mr MosungwaWe enjoyed ourselves.. Thank u very much for your hospitality .. U made our trip worth while.
We are very thankful and pass our regards to Covilan our driver. Wish u all the best...
Mr & Mrs StephensMorning Sharon, it was a fantastic day, thank you very much enjoyed by everyone.
We have had an amazing time!
Carl and I are coming back next year for our anniversary!
Mr DhandaHi Sharon. I hope you're well.
We having a great time here! We enjoyed our two excursions in particular the Southern part of Mauritius!
Mr De Witt
Good morning Sharon. I would just like to thank you for the wonderful trip we had. Everything was perfect and your role in this was a major contributor. We are home safe and all settled. Thank you!
Mr Nabil Saad Shaikh - Dnata Travel ConsultantHello Sandrine,
Thank you for all your help and sorry for all the delay in sending this email as was too occupied after my lovely visit to Mauritius.
I would like to thank all the staff starting from the arrival until the day of departure who helped me experiencing the best of the service. All staff were truly professional and were so kind with all my needs during transfer.
So sorry I don’t remember any names but whoever were associated handling my transfers request has given the highest level of satisfactory service.
I look forward to see you all soon and regards to the beautiful team there.
Thank you is just not enough to express the experience and comfort with all the drivers and hotel representative as well.
Wish you all the very best for future endeavours lovely team.
Amber WoodsPlease can you pass on our appreciation for the complementary transfers provided on our family holiday to Mauritius we have just returned from, the process was smooth, the vehicles were of a high standard and the drivers were friendly. I also met with Sarah from Coquille who was lovely when I was at Zilwa. On the return to MRU airport for our journey home, the traffic caused a little worry and Coquille provided a greet service, as we had to rush I didn’t really get chance to chat, so please pass on my apologies and appreciations.
Offering transfers towards the North is a must in Mauritius so we can definitely sell Coquille with confidence.
Mr Stefan RuedelA quick resume of our tour with Feroz in Mauritius.
Feroz is one of the best guides we have ever experienced (and we have been around some places of the world). It was just marvelous, he is a wonderful experienced driver who made the driving a safe trip, very attentive and stopping at all possible places and plants and explained everything about it. Feroz is a walking dictionary I have never met anyone knowing that much about plants and animals. We have learned so much about the island and the background - it´s hard to keep all the information in our head, but we will try.
Every question we could think of, he answered patiently and with great knowledge, if it was about birds, history, weather or license plates (!). And the pictures he took from us will be a wonderful memory of a miraculous day on this beautiful island.
Please say hi and thanks again to Feroz and we will surely book with him again in the future!
Very best regards
Mrs Joanne Adolphe - CEO Thompsons HolidaysDear Christian and Team,
Congratulations from Thompsons Holidays and Island Light Holidays on this prestigious award 'Best DMC of the Year 2017'. We are proud to be associated with Coquille Bonheur and totally agree that you are the BEST DMC in Mauritius . Your dedication , customer centric attention and passion shines through everything that you do. We are proud to be a partner of yours.
Please congratulate your entire Team on our behalf.
Mr & Mrs Vora
Full day Scent and Colours
Yeah the day went very well! We went to the places and it was just beautiful! Took so many pictures, the lunch was amazing at a great scenery with the ocean and mountain areas! 😊 Very different and Kevin was brilliant too tellings us in detail of where we going and guiding us there too.
Kumar FamilyDear Coquille Bonheur team,
We Kumars as a family enjoyed our holidays to Mauritius all our excursions, have been made so pleasurable, relaxed & enjoyable trips by our driver named VIijay.
Vijay was very professional, punctual,honest,very good guide, caring & compassionate for our needs during our all journeys. Without his services our trip was not going to be the same. We felt safe & fearless during all our journeys with him . We highly recommend his services to any travellers coming to Mauritius. Please give our best wishes to him.
Sara, our hotel rep was also very good services provider. Please give our best wishes to her as well.
We hope & look forward to visit Mauritius again in future.
Miss and Mrs KoykkaHi Joanna, Thank you so much for telling us different trip possibilities. We are very happy for all the trips and your good guidance at our meeting! Today was our last trip. All the three trips have been amazing. We have seen so many beautiful places around the island and learned so much about the history, nature and how Mauritius is today. All the trips were well organised and Ajay has been a fantastic guide, telling so many stories and answering our many questions. He is always friendly, helpful and positive with a good sense humour. We can highly recommend him and your company 😊👏
Mr SinghYes it was as my son says the best holiday ever. The driver was awesome and very very knowledgeable..what an awesome person ...We will recommend him to all my friends and family when they come to Mauritius..Thank you
Mr PetricWe are excellent,thank you for asking. Everything is going even better than planned, the excursions were a treat, but we have to give special praise to our today’s guide during the hike up the mountain. He was not only an excellent motivator during the climb, but also full of useful information and facts about the island and it was a pleasure to spend some time in his company. Even Jelena managed to make the climb without any problems :) You should try to consider making him a permanent guide for your company, even for other kind of excursions.
Mrs MiaToday was lovely, very happy with the tour. Faryaz was so attentive and was a brilliant tour guide. I have been on many tours and i have to say he was the best tour guide that we have ever been on a tour with. Food was very nice also and Faryaz is very knowledgeable. Thank you to you for a lovely day.
Andrea de Villiers
Our driver and guide Rachel were absolutely amazing!! There was nothing too small that they wouldn’t assist with! I even asked for dumplings and they guided me through the streets of Port Louise to see if we can find some. They shared their Mauritian tricks on drinking rum and local music. Catamaran – Preskil – was a fun cruise, overcast day which was nice and cool. Didn’t get to snorkel. Enjoyed the BBQ on the boat, enjoyed our island time and the waterfall tour.
I only saw your message now. It was a wonderful, beautiful day! Met 6 other South Africans on the catamaran. Lovely trip, lovely crew, lovely lunch! We are very sad to leave tomorrow! Thank you for everything!!
From the moment you arrive in Mauritius, receiving a warm welcome with Sega dancers and a welcome drink/gift you feel safe away from home! Diya and our driver were always on time, professional and well informed of the days programme. The bus were always clean and the air-condition working – cold water is always available whilst travelling to your next stop.
I loved the ground handlers for our group. Very knowable, very helpful and so funny. Although we had to get used to the narrow, winding roads of Mauritius it was an interesting “driving” experience. Wonderful tours, definitely recommend all of them. I loved the fact that Thompsons allowed us to take part in “giving back” to the underprivileged children of Mauritius. It was an eventful day. Loved the Rum tasting tour, I never had the opportunity to experience the art in making the Rum, so I was very happy. The walking tour of Port Louis Market – great experience but you need to be very aware of your surroundings. You need to have your TOUR GUIDE with you at all times.
Guest Experience Feedback - Mr & Mrs Davidson
Mrs MarchandHey Sharon it's Kristin Marchand here part of the group of 7 girls! We just want to let you know that we have had an awesome few days on our tours.. Fayaze was a awesome tour guide yesterday! Lots of surprises and made the day very memorable.. Loved every second! And then Coco was also awesome, loved him on both days, very knowledgeable about the island! Both awesome tour guides 😁
Thank you for organizing everything.
Mrs AshbyHi manisha. Just wanted to thank you for today. The tour was made even better because of our driver who once again was extremely professional, courteous, knowledgeable and funny the whole day. Both me and my wife were thankful for his company!
Mr & Mrs MolopeHi Nisha, we had a lovely stay here in your beautiful country.
Thank you for your hospitality and for the warmest kindness received by your team.
Guest Experience Feedback - Mrs Maher
Mrs SalibiHi Sharon, the boat trip was really good. Exceeded my expectations!
Our Skippers was such fun and very professional too.
Thanks for recommending. Thank you for your hospitality.
Dr GowerHi Sharon,
Thank you the trips were amazing. Very worthwhile!
Have had a most lovely time here this week.
Coquille Bonheur are excellent. From our initial meeting with them at the airport to all the little treats they gave us along the way. They are really very professional! A huge shoutout to our lady that looked after us – Rachel. She was friendly, professional and nothing was ever too much effort for her or the driver.
Le Domaine de Saint Aubin for a Rum Workshop was a great experience where we got to see how Mauritian rum is made and also was given the most delicious snacks and rum to taste. A real Mauritian experience as it was in an old Mauritian plantation house. I would highly recommend it. The Catamaran cruise was great we had a lovely day and had the most delicious seafood BBQ and got to spend some time on Ile aux Cerf’s. The waterfall was also a highlight as I hadn’t seen it before.
Thanks Saara. The South tour on Tuesday and the North tour yesterday were both wonderful we really enjoyed the contrast of the island. The lunches on both tours were a delight with superb food and especially the location yesterday in amongst the old cars it was such a surprise. I would 100% recommend both of these tours. Please thank our guides again for there company and information they provided on the journey they were so knowledgeable and courteous and above all happy. Thank you for all of your help too.
Diya and our driver were excellent and quickly felt like part of our Group 2 Family! Nothing was too much to ask and they provided a wealth of knowledge and entertainment. Diya was only married for 2 days before escorting us and she was more than happy to have her “honeymoon” with us instead of her husband. If we ever had issues, like leaving the property on the bus by accident, a quick call to Diya meant that our possessions would be safely put aside until we got onto the bus again. The transfers were really a highlight in their own right as we learned so much about the local custom and culture for Diya and our driver and it was great to hear their insight. Top-class service!!
I loved the walking tour of the market in Port Louis. It felt like an authentic experience of some of the best of Mauritian culture and food. I enjoyed chatting with the various vendors and negotiating for purchases. The catamaran cruise was an enjoyable day out and something that I’ve always wanted to do. It was great that we had two groups on the catamaran and we were all able to chat amongst each other. The staff on board were great though and showed a lot of enthusiasm, which was really uplifting. The food was good and the stop on the island was worthwhile. Swaying on land when we got back to the hotel was not as much fun though
The catamaran would be great for a group of friends travelling, or even as an add-on for a wedding, when all the clients know each other and can socialise together.
Hi.. Thank you.. 100% for the South Tour. Is it possible that we can get Richard as our driver /guide again tomorrow.. We enjoyed him so much on the North trip. Regards Lize Weitsz
Mr & Mrs RamaswamyGood Day Yuvrin,
Thank you for arranging the catamaran trip, I think under the circumstances of weather, the trips went very well. The driver was very polite and careful while driving and put us at ease through out.
Many Thanks and I will gladly recommend your company to others.
Family BrownGood evening Marie, I would like to say thank you so much for our driver today he was absolutely amazing and totally made the day ! From taking all our family pictures to explaining and answering any question we had.Even stopping at the local supermarket so we could buy some chocolate.Would highly recommend.Our day was completely perfect from start to finish.You did an amazing job Marie !.."
Simon and Anny BurkeHi Sharon, the day trip with Fayaze was absolutely wonderful! It surpassed all expectations, and our guide was amazing! We learnt so much about the region and didn’t stop chatting with Fayaze. We highly recommend his services! It is a clear highlight of the trip, many thanks for everything!
Mr & Mrs Courtnage
We had a fabulous day today!! kamlesh was amazing!
He Told us all about the history of Mauritius and stopped off numerous times to show us things all the way there and back, was a great day!!
Mrs Nicole YamawakiDear Christian,
Congratulations on this phenomenal achievement 'DMC of the Year 2017', the passion, dedication, attention to the smallest details shines through and the award has been handed to the best in the business.
Thank you for your outstanding service delivery, we are very proud to be associated to the best DMC on the Island.
Mr NakshbandiHi Sharon,We had a great time thank you!
We enjoyed the south trip :-) it was over all great, comfortable driver Christian and comfortable car -We were not rushed so over all excellent thank you.
Mr and Mrs KrynauwThankyou for a wonderful experience specail thanks to our wonderfull and well educated driver.Faryaze.He made our trip very special and we were very comfortable in his presence what a wonderfull young man.We want to thank you and your team for making our holiday very special and will in future make use of your service and recommend your company and Faryaze to our family and friend be asured that we have travelled alot but there is nothing we can compare the services we received from you and our driver.Thanks a million to you.
Mr & Mrs McDowallHi Yurvin. Thanks. We had a great day. Our driver was fantastic, 5 stars. He gave us lots of information and took us everywhere we wanted to see and more. In addition he was a very safe and competent driver.
Full day scent and colours was excellent our tour guide Manish was brilliant we had a fantastic time!. Thank you for organising it.
Mr & Mrs Casoli
Concernant « Coquille bonheur », ils portent bien leur nom, c’est un bonheur, vraiment. Je ne me souviens pas avoir déjà été pris en charge de façon aussi efficace, professionnelle et agréable. Jusqu’à l’aéroport ou deux personnes étaient là pour faire enregistrer nos bagages, vraiment parfait. Les deux excursions ont été parfaites avec guide très sympathique et connaissant parfaitement son Ile, un vrai plus. Vos deux correspondantes Nisha et Sharon sont très agréables et adorables.
Family WilsonThe Catamaran trip was amazing from start to finish. Luke, your driver, was very polite & friendly and talked to us about some of the history of the island on our journey to the trip. The catamaran crew were absolutely great fun and treated us very well. Great snorkelling, the great view of the waterfall. The BBQ and refreshments were delicious and plentiful. The island was nice but very busy. All in all it was a fab trip with lovely weather.
Thank you for the Coquille Bonheur welcome. Your services and local knowledge were great. If we travel independently to Mauritius we would definitely consider using your services again"
Mrs Vivianne Van DykJust would like to thank you for all the bookings and arrangements, we have enjoyed our trip greatly! Apart from Mauritius being a very nice destination, the flight, transfer and Hotel arrangements all went super perfect! We have made some daily excursion bookings as well through Sharon, which we thoroughly enjoyed!
We will definitely book again!
Family PaulseThanks for arranging the excursion. All went well. The driver was punctual and professional and gave us a good overview of the various tourist attractions we visited. We thoroughly enjoyed the sight seeing experience and the picturesque scenery in the south end of Mauritius. Please accept our sincerest thanks.
Sarah and Richard Kozlowski
I would like to drop you a line to say how much we enjoyed today. Driver Feroz was brilliant - very informative, thoughtful, kind and great company. Thank you again for arranging the day it was nice to see the real Mauritius! Thank you.
Mr BoulterHi, the Full Day South Tour was amazing thanks, so glad we went!
Our driver was excellent, very knowlegable and polite.
Mrs NikolakakisEverything was perfect!!! And Joeffrey was the best!! We had a very pleasant time with him.
The transfers were really pleasant and our bus driver was so kind. The fact that there was always water offered to us in the cute Thompson’s cup holders, was really impressive. The aircon on the bus was also a lifesaver! Thank you for the free Wi-Fi in the bus as well. No need to worry about long transfers with such a generous bus driver and top-class facilities. The rum workshop was so informative and lots of fun to attend. The Catamaran Cruise was an awesome experience and everyone on board always offered us exceptional service.
Neel is a good driver, we felt safe in his care. He was knowledgeable and we learnt a lot about this beautiful island. Lunch was nice and the restaurant had amazing views. The tour at the rum distillery was nice. We have returned to the hotel tired but happy!
Made a purchase to take home to try and bring a touch of sunshine to our days. :)
It was a good day. Thanks
Alma & Arthur BellJust to let you know what a fabulous day we had yesterday. Feroz was a superb guide being highly knowledgeable and very informative. He is also a very safe and confident driver dealing with traffic in a calm and sensible manner. We learnt much about Mauritius, it’s people and the flora and fauna with all information given with intelligence and humour - a great day.
Feroz managed to fit in a trip to a cashmere shop, a boatbuilders shop and workshop and to the rhumerie all the while being relaxed and helpful and assuring us he had lots of time. We would highly recommend Feroz to you and any holiday makers keen to book trips around the island and we sincerely hope others get to enjoy trips as much as we did.
Many thanks to yourself also for organising our trip with Feroz.
Family MceachenHi Yuvrin thanks for recommending the trip we took today we had a fantastic time. Our guide Fayaze had great local knowledge and made the day really enjoyable for us!
Mrs. Vini Avadhesh
We recently booked a tour of the south with Coquille Bonheur Sustainable destination and it was amazing. The driver/guide was good and he had good knowledge of the area. The drive was amazing. They offered us a new Mercedes van and it was clean and well maintained. I would definitely recommend them for any tour of the island.
Mr & Mrs WallaceHi Yuvrin, yes our holiday is going very well thank you. We had a great day with Nabheel who is a credit to your company, we managed to see many places. Nabheel was very informative, he had a good knowledge of the sites and was very kind! Thank you
Good evening, Sharon! Thank you for yesterday, the driver Covileen is a good one, we have learned a lot about Mauritius and he is such an interesting person. Thank you for all your help, really appreciate. We will come back and this time with our son.
Everything was perfect. Coquille Bonheur people were very friendly and helped me a lot when my bags didn't arrive. In fact, they came in the next flight, one hour later, and they took the group to the hotel and came back to take me and the bags.
The Shandrani is a very nice place and we had a wonderful time there
Thank you very much for your help and I hope we can arrange a new trip in the future.
Guest Experience Feedback - Mr Sandhu
Mr HowardFull Day South
"The trip was really good today and the guide was very knowledgeable, would give both the driver and the guide 10/10"
Mr & Mrs LockeyHi Nisha!
We had a lovely trip. Day out was wonderful, and the driver was superb!
The island is breathtaking. Thank you for organising it for us.
Hi Sharon, the trips were very nice and spectacular, especially the Boat trip was very thrilling! To see the dolphins swimming around in their habitat was really gorgeous. Thank you for having these trips! 👍
Doug & Anne Simpson
Our recent holiday in Mauritius, which was our fifth, was, without doubt, an exceptional experience. We are pleased to say that your arrival team and chauffeur were most welcoming ensuring a smooth calm relaxing start to our holiday.
The refreshing cold towel and water, plus a welcome home smile, revived us after a long journey, please thank them.
Our chauffeur Luc. What a wonderful man, from the moment he finally sat behind the wheel (two big heavy cases later) we seem to connect. The driver passenger relationship gone, in its place, three friends, wonderful. We had requested a transfer via the coastal roads and Le Morne, during the drive Luke was informative, considerate and kind. This relationship continued throughout our stay on all four tours, we think he adopted us!
Our tour guide Sharon was equally wonderful. We met Sharon at La Pirogue, to discuss our activities, and found that she listened and acted on our requests, politely suggesting other places of interest, and suggested we discuss any changes to our itinerary with our driver... Luc. Sharon and my wife Anne kept in touch throughout our stay, which was wonderful, thus ensuring a relaxing holiday.
Sharon personally came by our hotel on our last day to say Au Revoir, Bon detour a la maison, this kindness was most welcome.
A personal thank you to all at Coquille Bonheur, exceptional service by exceptional people. Merci Maurice.
Mrs Lisa MissioHi Nisha we had a lovely day. Sameer our driver/tour guide really made our excursion interesting and informative. We Highly recommend him.
I found all the ground handlers and transport providers to be very friendly, accommodating and very helpful. They really brought the local flavour to our sometimes-long bus rides and ensured that we were always taken care of.
The afternoon at Souillac with the underprivileged kids was a heart-warming touch indeed! I found the staff of Thompsons very accommodating and while the rum and cocktail workshop was taking place, they arranged for those of us who, for religious reasons, do not drink to have a vanilla tour. This was really greatly appreciated as I got to wander around the grounds of this beautiful colonial property with a guide! The walking tour of Port Louis was thoroughly enjoyable and sampling local food and drinks a great touch. The catamaran cruise was definitely a highlight, with the stop at Ill Aux Cerf and walkabout on the island. Then taking a little boat the see the waterfall a lovely touch!
Desirè van Rooyen
We were treated to the warmest welcome, Sega dancing, and gifts galore. They always arrived on time for each and every transfer – even on a Sunday when it was their off day. I would like to compliment Kathleen and Sham for Group 1. The bus rides could be long but the music was entertaining and Kathleen kept our spirits high. I was very impressed that the busses had Thompsons branding, and that they are doing away with plastic. The bus was always clean, and for each transfer, we were offered water and juice. A stand out for me was that one lady had a filling fall out and Kathleen and Sham went out of their way to get her something from the pharmacy. A nice touch was even receiving a farewell gift. You know they are truly special people when Kathleen even cried when we said goodbye at the airport.
We got to go on a Rum tour and a Catamaran, talk about working hard! The rum tour was most informative, as you’re quick to taste the rum but you never know exactly how it is made. I really loved the service on the Catamaran cruise. Unfortunately, it was not the best sailing weather so we did not get to do snorkeling or swim in the ocean. It was nice to explore Ile aux Cerfs, it was my first time there, despite being to Mauritius previously – think this would be an easy sell as an optional extra as not everyone wants to spend 8 days simply lying on the beach sipping cocktails, instead you can drink rum on a catamaran.
Mr & Mrs VriesMy wife and i would like to thank your company for the excellent service received from you company driver Mr. Ravi
Mr. Ravi is really an asset to your business and his work ethic is emacable. He is very accomodative, assistive and knows the island very well. We had the South tour with Mr. Ravi and his knowledge of the area is very good, he really explained and gave context to the heritages of each site very well. His driving is really safe and responsible.
Similarly we had the Port Louis tour with him and we learned really alot of the capital and markets as well from him.
We would recommend his services to any visitor internationally. He is really a good driver and serves to be an excellent guide whilst perfoming his driving services.
Mr & Mrs HarilallFor our tour today Vijay was excellent. Our trip on board the catamaran was very memorable. Please may we have Vijay again on Monday for our last trip. He is an excellent driver.
Mr & Mrs SibleyOur day was fantastic! Driver luc was very good, informative and excellent driver, we enjoyed his company.
Thank you very much for your assistance.
Mr Dave MastersHi Manisha, just got back from a great day out with Fayaz, he was really good, very knowledgeable and entertaining.
We had a fabulous day! Thank you for your great assistance.
Family WaltersHi Sharon thank you so much , all went smoothly. The boat trips and south tour were excellent!
Thanks to our driver Coco. Thanks again for your assistance once again.
The Family Barnett, Brenda Barnett
Thank you to Cindy and Patrick who looked after us so well while we were on our wonderful holiday in Mauritius. Please let them know how much we appreciated their help in accessing the National Archive and in showing us around the north of the island.
Our thanks again
Guest Experience Feedback - Mr & Mrs Fraser
Family ThomasHello Marie, just to let you know we had a lovely day out today with Sailesh as our guide, he was very good and gave us a great tour. Great Job Marie, best regards, Colin and Sharon Thomas.
Family MatwiezjekiHello Saara. We have had a lovely day on the Deux Cocos Island. Everything was wonderful and the skies cleared as we had our lunch. Thank you for recommending it. We are ready for the trip to Isle Aux Aigrettes tomorrow!
Mr KoningsteinIt was a very nice day, compliments to the driver, such a nice and good guy! We enjoyed! Thank you!
Guest Experience Feedback - Ms Sarah Brooks
I fell in love with your beautiful island and the Mauritians all over again. We arrived back in Johannesburg yesterday, just a little tired after the early start. Thank-you for a fabulous trip (we were spoilt) and sorting out the missing camera for us. We were in good hands with Thompsons. I also wish to extend my thanks to Goranah, our driver, for whisking us around the island and for being so accommodating and helpful. Nothing was too much trouble for him. I will be in touch with John today to give him some feedback and the way forward.
Sharon! Many thanks for my guide today! Feroz is your treasure! He is hugely professional, has great knowledge of the history, flora and fauna of the island. And, what is also valuable for a lady tourist, he is very patient - helping to take billions of pictures:))
I had a wonderful day, enjoyed my excursion and would highly recommend Feroz to other tourists. Thank you guys!!!
Mr & Mrs BeesleyThe day was great thanks!
Port Louis interesting and going round the market was an experience.
We didn’t buy but soaked up the atmosphere. Neel was on good form catering for our every need.
He helped with the trip to the race course and was thoughtful with the little touches.
Thanks Sheila and Richard
Guest Experience Feedback - Mrs Jena Bates
Mr EssexFull day scent and colours
Hi, we had a lovely day yesterday thank you, we really enjoyed it and Manish was a great tour guide.
Thank you for organising it for us.
Mrs Paenhuysen & Birgit MelchiorHi Yuvrin, just wanted to give some feedback on the excursion to chamarel with Fayaze : overall very happy with the day. Good combination of culture and nature. The guide/driver Fayaze was very informative, knowledgeable, talkative (without being overbearing), funny and considerate. Excellent ! Thanks for the service. Looking forward to visiting again.
Mr & Mrs ZammitYuvrin, thank you for your amazing service during this holiday. Massive thank you for the help provided in regards to the Hotel issue we had, and for helping to change our hotel. Thank you for your support during the late hours and even on Sundays. Sterling service, special thanks for giving such an amazing experience even in regards to vehicle choice and most of all for providing us with an astonishing very well educated, sterling service, choir Luke. I highly recommend Luke as a choice for a particular guest, his skill sets are amongst the best I have seen in the business. Thank you again and please give our regards to Luke.
Mr & Mrs SandhuHi Nisha, we just got back from our tour of the south our driver Ajay was beyond amazing. He really went above and beyond what he needed to and gave us a very in-depth commentary through out the day. He has been the most helpful person who we have come across outside of our hotel on this holiday, we will definitely be recommending this tour to ours.
I was VERY impressed by all ground handlers; they all really did outdo themselves. From the entertainment to the kindness and the extra added services they always offered. We had a Diya as our tour guide, and she became very special to all of us. Diya and our driver were always on time and always went the extra mile. They both made us laugh and made us all feel very special. Offering water and Wi-Fi on the bus was AMAZING! We never had any issues at all, our luggage was undamaged, and nothing got lost. I would HIGHLY recommend Thompsons ground handing for any occasion. Thank you so much for an unforgettable trip. I always believe that’s who you travel with and if it wasn’t for them then it would never have been the same!
Rum Tour – this tour was very interactive and interesting. I thoroughly enjoyed this tour. The hosts were fantastic and we all had some great laughs during the tour. It was informative and I think we all learned a lot about Mauritian Rum. Port Louis – this was great fun! We tasted some interesting foods and learned about their traditional cultures which I absolutely loved! Port Louis is a must-do when in Mauritius. The energy and ambiance throughout the market was contagious!
Mr & Mrs BrownHalf day Port Louis and Pamplemoussesee Garden
We have had a wonderful day. Rajen was very professional and extremely helpful and went out of his way to make sure that we had a brilliant day. We thoroughly enjoyed our time spent with him.
Many thanks, John & Ann.
I would like to thank you and the team of Coquille Bonheur for taking care of our trip from the minute we arrived until we left Mauritius. Everyone enjoyed the trip immensely and left Mauritius with the commitment to come back and the knowledge to sell the destination better. I have asked everyone to send me their final feedback and will then send you a summary of the most important points. Pls thank the team and particularly Eddy and Kevin for taking care of us so well.
Guests WhitehouseHello Yuvrin, Symon and Ruth here from Ambre, just to let you know our two trips have been wonderful, special thanks to Luk our driver on Sunday who gave us a fabulous day. Thank you so much!
Guests GorayaHi Yuvrin, the Catamaran and Port Louis excursions were great Very pleased with the sevice and kindness of all staff would recommend to friends and family!
Kind regards, Pete & Nina
John and Del MuellerHi, what a fantastic day!
Great recommendations, we had a wonderful time.Special thanks to our driver, Vindrun... not sure I spelt that right, but a great guy..a credit to the company who made our day special, we did so much! One of the best excursions we have done😎 Thanks again.
Francois & Alma Van VuurenHello Sharon, thanks again for organizing wonderful trips with Nabeel our guide!
He is excellent and we appreciate everything he does for us. He is so caring and takes us to alllll the sight seeing places possible.
I truly learned a lot about the Mauritian culture warmth and diversity. I believe that should you spend all your time only in your resort you will lose out on all of what Mauritius is actually about and what the Island offers. It was amazing to learn about Rum, to walk around in Port Louis, to cook a traditional meal and the team build was a great ice breaker. The excursions and actives opened my view of the destination. WOW, I felt like family with Kathleen and Sham. It was so difficult to say goodbye at the airport.
Guest MuellerHi Yuvrin, just wanted to mention Mr Anish, our driver yesterday, please thank him for being patient when we were late and making it such a wonderful day...congratulations to you and the rest of the team for making this a fantastic holiday!
Mr Rajesh - Odysseus Public RelationsDear Sandrine,This is a thank you note from Oomar and myself as an appreciation of the excellent service provided to the media from Jordan last week. They were very pleased with the attention and level of service. A special word for the driver, Kevin, who won them with his politeness and smile.
Thank you for having contributed to the success of this initiative.
Mr & Mrs CobbHi Nisha, it was really great and more than met our expectations. Jason was safe and courteous and a pleasure to travel with. The catamaran, it's crew and the program for the day was first class. We met some lovely people from all parts of the world. Our small problem was getting back into Grand Baie as some roads were closed for the carnival but Jason managed it. We also had a sunny day in the south-west of Mauritius.
Mr & Mrs KrynauwsThank you for a wonderful experience special thanks to our wonderfull and well educated driver Faryaze.He made our trip very special and we were very comfortable in his presence what a wonderfull young man.We want to thank you and your team for making our holiday very special and will in future make use of your service and recommend your company and Faryaze to our family and friend be asured that we have travelled alot but there is nothing we can compare the services we received from you and our driver.Thanks a million to you.
Regarding yesterdays' island trip - our coach driver was really nice and competent. The Cat cruise team was absolutely amazing! The snorkelling was definitely one of the highlights! The food and drinks served on the boat was amazing! The island itself was very nice, we went for the parasailing, all the people loved it.
We can definitely recommend it for anyone! Then again- the Cat crew were exceptional!!
Thank you so much!
MHD ClientWe booked with Mauritius Holidays Direct due to the brilliant prices they offer to their customers. I must say it did seem too good to be true as the gap between what they and other companies charge is so big. I am, however, happy to say that we have just returned from 10 days in Mauritius and everything went without a glitch. Irfan was kind enough to arrange all the logistics and to book the resort we had chosen for our holiday (Beachcomber Le Canonnier). In Mauritius we were met by a partner travel agent (Coquille Bonheur) who made sure everything we needed was catered for. All in all, a great experience and a great price.
Mr Michael WayneThe holiday was easy to book and you delivered every element from start to finish. When we were met at the airport to begin your journey home, the team even wheeled our bags to the bag drop for us.
Our contact In Mauritius (Saara from Coquille Bonheur) was really good. Not overselling tours but simply listening to what we wanted to get from the holiday and taking it from there. She checked in several times with us and chatted via WhatsApp to check all was OK.
Mr & Mrs LeeHi Yurvin, Just wanted to say we had a great time today despite the weather. Fayaze was excellent, extremely informative, helpful and also had us laughing along the way.
Please say thank you so much to him as he really made our day!
They were just the best, amazing service. We did a rum tour, this was great. seeing the process on how rum is made from start to finish, Even being a non-drinker, they were good tours.
Mr & Mrs PaylorWe have had an amazing day. Faryaz arrived on time and was very friendly from the start and has taken us on a very memorable tour of the island. He took time to tell us the route we were going to take before we set off and showed us his ‘surprises’ throughout the day. We have tasted rum, seen the colonial house. Waterfalls, forest region, volcanos, temple. We have been so surprised by the amount of places we have seen and learnt about.
He shared a lot of history of the island, the economy and the different trades and was happy to answer any questions. It is clear that he is passionate about his job and sharing his knowledge.
He is a great photographer as well as a great driver.
He topped our trip off with an exquisite view of the west coast before we headed back to LUX*
Coquille Bonheur was amazing! I would love to extend my gratitude to Kathleen and Sham who took care of us all and made the experience even more special for us. They offered assistance in any way they could If I had to rate their service, I would rate them 10/10.
The catamaran cruise was really great I was worried about getting seasick however the water was so calm. The island of Aux Ill Cerf was amazing I never knew that place even existed and it’s amazing they do have a small market on the resort as well which was really nice.
Your Ground handlers are super amazing and I feel very confident that my clients will be in the best of hands. It was especially important for me to experience this, as this is an essential part of ensuring our clients are well cared for! Kathleen and Shaam were simply amazing; they are a huge asset to your team. They made us all feel welcome and at home and was there for any needs we had. They made the long drives worth it, with entertainment and easy conversation. I will miss them and at the same time, recommend them to one and all!
All the tours arranged were amazing! It all went very smoothly, which is incredible considering there were 40 of us! I particularly loved the Full Day Catamaran Cruise and visiting Ile Aux Cerfs, this was a major highlight for me. I also loved visiting the Port-Louis Market and wish we had more time to shop and explore!
Mr & Mrs MaherHi Nisha, we had an absolutely fabulous day today on the South Tour. Faryaze was an exceptional tour guide and very safe and confortable driver. His knowledge was both interesting and entertaining and we all had a fantastic day 😊 wouldn’t hesitate to recommend the tour and Faryaze in particular! I looked on trip advisor to leave a review for Coquille Bonheur. Please send me the link if I’ve missed it as we would definitely give the trip 5 Stars ⭐⭐⭐⭐⭐
Mr Jamal Shahid - Director (Airworld Tours Ltd | Tropical Holidays Direct | Mauritius Holidays Direct)As you all remember, we stand for “building memorable Luxury holiday experience for our customers”. I present following comments to you from one of our customers.
We had the most amazing holiday. Everything went like clockwork. Irfan our tour advisor was so helpful and patient especially as there was 3 families involved. The transfer service was top notch. The hotel perfect for all the family. I could go on and on but there is no more room.
Luxury differs for every customer. For some it is “One & Only resorts” or “Four Seasons resorts” but for others it could be Le Victoria or Le Meridien Ile Maurice. But the important is memories. They will remember us always for giving them the memories they will cherish all their life. We managed to unite 3 families at one place to have fun of their lifetime.
SO Well Done Team for delivering our dream of giving “memorable luxury holiday experience” to our these customers. This also goes to our DMC Coquille Bonheur for helping us deliver that memorable experience. Well Done.
Morning - and Thanks ! We had a Very Nice Day - and Feroz was a fantastic guide ! Take Care of him - he is of great value for Your Company ! And he knows “everything” 😊👏
We would have liked to go on the South Tour - however the time is short for us - but We Will be back and def. use you and Feroz again :)
Mr SultanaFull day own program,Catamaran trip & Full day Ile Aux Cerfs
Hi Sharon, today excursion went well and we really enjoyed it. If you can for next excursions send us the same driver that we had today if I am not mistaken his name is Mukesh. He is very friendly and knowledgeable.
Our catamaran trip was lovely as we saw the dolphins 😉
Our day on Ile aux Cerfs was really nice too we enjoyed it and we went parasailing too.
Thanks a lot for advising !
Our day was fantastic! Feroz was very informative and interesting he was great company, would recommend Feroz to anyone wishing to see the island. Thank you very much.
Mr & Mrs PheehaOur stay in Mauritius was so awesome. Our sincere gratitude to all your company and all staff that made our visit to be a memorable one. The excursions too were 100% perfect as expected. We really enjoyed our stay here.
Once more, thank you very much for the courtesy.
Doug & Anne SimpsonOur recent holiday in Mauritius, which was our fifth, was without doubt an exceptional experience. We are pleased to say that your arrival team and chauffeur were most welcoming ensuring a smooth calm relaxing start to our holiday.
The refreshing cold towel and water, plus a welcome home smile, revived us after along journey, please thank them.
Our chauffeur Luc. What a wonderful man, from the moment he finally sat behind the wheel (two big heavy cases later) we seem to connect. The driver passenger relationship gone, in its place, three friends, wonderful. We had requested a transfer via the coastal roads and La Morne, during the drive Luke was informative, considerate and kind. This relationship continued throughout our stay on all four tours, we think he adopted us!
Our tour guide Sharon was equally wonderful. We met Sharon at La Pirogue, to discuss our activities, and found that she listened and acted on our requests, politely suggesting other places of interest, and suggested we discuss any changes to our itinerary with our driver... Luc. Sharon and my wife Anne kept in touch throughout our stay, which was wonderful, thus ensuring a relaxing holiday.
Sharon personally came by our hotel on our last day to say Aurevoir, Bon Retour a la maison, this kindness was most welcome.
A personal thank you to all at Coquille Bonheur, exceptional service by exceptional people. Merci Maurice
Mr & Mrs PrestoriusHi, It was fabulous, very beautiful, I got nice pics, the food was good, the driver was so helpful, kind and caring towards my injury. He guided us with respect and kindness, please give him complimance....all and all it was worth the money
A full week with our driver Sham and tour guide Kathleen was absolutely amazing. The group got along very well and we were taking care of 100%. They were friendly and made us really feel like we're just another local on the island. I have become very fond of Kathleen in one week, with me being tour leader, she always kept me informed and always went through the itinerary before we get dropped off on a last stop for the day. The vehicles were always clean and the music good 😊
The market tour after the workshop was fun to experience the pineapple carving and tasting the local sugarcane juice. It is very crowded and hot but that is the local way. Locals were still friendly and not off-putting. The Catamaran cruise was also a great experience – music and dancing is the only way to have fun. The fact that we were able to stop at Ile Aux Cerfs was amazing to see. On the island itself, easy to arrange water activities, visit the markets as well as having a meal at the 2 restaurants.
Dear Susie and Laine
Just to report back that the holiday was excellent. Hotel still up to its old standard, like returning to old family friends by now. Weather very much better than on our usual Jan/Feb visits, so we shall switch to November in future, but next time take in November 26 when the hotel celebrates its own birthday each year.
Your new agents Coquille Bonheur are a great improvement on White Sands. Very helpful on arrival but particularly helpful on departure. We did not check in online either going out or coming back. The CB man stayed with us all through the check in procedure, helping us overcome a few difficulties. We used them once to go to Chamarel and the diver/guide was excellent…..
Many thanks for the basket, already serving now as a bag for life, the rum and the telephone which we did use once or twice.
Thank you both for your help
Sihe Nhleko, RSACoquille Bonheur Agency Mauritius, thank you very much for the great service you provided us. We really enjoyed it and your agents were very professional. Surely, your service was superb!
Family GadFull day own program - Tailor Made Tour
Hello it was awesome! Raj was outstanding what an awesome guy honestly he is very good at his job. It was superb. He was so helpful and went out of his way to make sure we saw and experienced everything.
Mr & Mrs FotheringhamHi Nisha, that is us now arrived back home in Scotland. We both want to say a massive thank you for everything that you and your company did for us. It made our first visit to Mauritius so easy and stress free. All of the drivers we had were brilliant, Covi was a great tour guide and a good guy. If there is anywhere we could leave a review please let me know and I would be more than happy to do so. The next time we come we will definitely be in touch! Thank you again
Mr & Mrs DackysDear Nisha, as we are now ready to leave I just wanted to say a big thank you for all your help,support and advice. The trip to the capital was most enjoyable,the communication was easy and clear and the trip itself was remarkable. Also swimming with dolphins was a truly amazing experience thank you so much. Hope to see you soon, until then I wish you good health.
Mrs PardewEverything went well, Manish was so helpful and excellent driving skills.
Thank you for your help.
Diya and Kushal were lovely. Diya was incredibly kind and very knowledgeable, and she took such great care of us with every transfer throughout the trip. Our bus driver, Kushal, was so humorous and kept our spirits high on every transfer with a great selection of music and jokes. We were also never worried about any of our luggage which arrived in pristine condition and intact at every location.
The rum activity was really lovely, given that the product is a Mauritian cornerstone. It was really insightful to learn about the rum distilling process and the setting at Le Saint Aubin was beautiful and had a wonderful rural and colonial charm about it. I really enjoyed the school activity. It was wonderful to be able to give back to the Mauritian community and wonderful to be associated with Thompsons Holidays CSR initiative. The vibe at the function itself was also lovely and it really provided us with the opportunity to experience a more everyday Mauritius.
LUX MICE FAM Trip - Mrs WalkerI wanted to say a very BIG thank you to you and your team for looking after us last week on the site visit. You went above and beyond with all the treats and the special stops. It was great to stop and see parts of the island I have never visited before.
The sunset cruise was super special too! 😊
Please share my thanks with your team. You did a super wonderful job! I will certainly recommend your services in the future!
Clive RENE - Head of Department Medical Consumables & Diagnostics Department, Ducray Lenoir Ltd
Hope you are keeping well.
I wish to thank you for the high level of service you provided us during our All African SD Distributors Meeting which was held last week. Your service contributed to the success in the organization of the meeting.
My thanks go also to the Coquille Bonheur Team
Mr and Mrs MorseHi Sharon, we are just back from our tour with Fayaze. He was excellent - a smooth driver, charming host and highly informative tour guide. We would very strongly recommend him. Thank you.
Mr NdlangamandlaThanks Sharon. What a fabulous day we've had today!
You're a star👍 Currently enjoying lunch on the boat 👌
Definitely will he here again in October 😀
Family WaltersHi Sharon thank you so much , all went smoothly. The boat trips and south tour were excellent.
Thanks to our driver Coco. Thanks again for your assistance once again.
Mrs KyraOur trip was brilliant thanks. Our driver was excellent, really knowledgable on the local areas we visited and brought us to great spots for photos and sugar cane tasting. We went out with a guide around the botanical garden too which was lovely as I was very keen to see the water lilies. Thanks so much for organising, it was a great trip!
Mrs SmithHi Sharon, ah we’re having a fantastic time! Just to let you know how much we’re enjoying and how amazing the hotel and people are. The first night dining experience was absolutely out of this world, thank you so much for arranging that for us!!
Honestly we can't thank you and the hotel enough. The hotel is amazing and the service we've received is just incredible, thank you so much!!
Mr CryerThe Catamaran trip was fantastic - amazing views, weather, food & service. Would highly recommmend to anyone visiting Mauritius.
The welcome at the airport was amazing we arrived to such a wonderful and friendly welcome.
Our driver and guide were fantastic. What a great team.They went over and above for us and were always early to fetch us and kept us hydrated and entertained.
They kept us safe and were an integral part of our overall experience.
The team took very good care of us. They were so friendly and informative they also ensured that we were comfortable, our needs were met and even when I came down with a fever, they were kind enough to stop at the pharmacy in order for me to get something to make me feel better. Knowing that your wellbeing comes first when required, that for me was everything.
We visited Le Domaine de Saint Aubin to learn about the Mauritius sugar history were shown how rum is made from the sugar cane and we got an opportunity to learn how to make or very own rum cocktails. We went on a walking tour through the Port Louis market where they sell goods, fruits, herbs and spices. We experienced street food tasting and managed to buy some souvenirs for our loved ones. The dragon fruit, pineapples and custard apples are very popular in this market. I went off a full-day catamaran cruise when we arrived at Preskil Island Resort and Spa and cruised to Ile Aux Cerf’s Island. We were given the opportunity to partake in water activities and take a dip in the sandy beaches. We then visited the well-known Grand Riviere South East waterfall.
Received a very warm welcome at the airport with sega dancers. Experienced and very kind staff who always made sure everyone’s luggage is loaded before departure. It was really hard to say goodbye. Well done and thank you for the awesome service.
Mr & Mrs AlquasseerOur driver Feroz was just amazing. The best tour guide.
We had a great day and enjoyed all the stops.
Thank you for organizing Nisha, you’ve been great!
See you soon hopefully!
Mr & Mme Francois
Bonsoir pascal ! La journée était tout simplement mémorable !! Pour le seakart merci infiniment c’était un super moment !!!
Et Patrick est un EXCELLENT guide 👌, il a pris le temps de nous expliquer tellement de choses, on a beaucoup appris sur Maurice c’était une superbe journée un grand grand merci à vous !!
On vous recommandera vivement!
Mr AtallahIt was the best day and the best trip in all my visits to Mauritius.
It is beautiful and the food and hospitality was impeccable.
Thank you for the recommendation also, I also posted a review on trip advisor.
Mr & Mrs SookamberThanks to Joanna from coquille bonheur for organising the most amazing Catamaran experience!
Our driver was punctual, Riaz and his crew on the Cat cruiser made us most welcome on board and the scenery and aqua blue waters took care of the rest. Most memorable day of our stunning Mauritian holiday.
Mrs Natalie MeduserHi Nisha! Thank you so much for your message.
We are home safe and well and Callum’s health is continuing to improve!
Thank you once more for all of your help and kindness whilst we were in Mauritius, you really did go above and beyond to help us and we will forever be grateful.
Can’t wait to return to your beautiful country!
We were met by Sega dancers and given water to drink from recyclable containers. Our bags were well handled, delivered in our rooms and collected each time we left a property. The Ground handler was good at filling us in with information about Mauritius as we passed places of history. The Tours showed us that Mauritius has more to offer than food, relaxation and the beach. Le Domaine to see how the distilling of rum from sugar cane and rum tasting was really wonderful. The Catamaran Cruise with lunch is a great way for variety on the holiday.
Mr & Mrs TurnerOur boat trip was absolutely amazing, we didn't want the trip to be over!
Fantastic boat company, they couldn't do enough for you, nothing was too much trouble.
The two young men on our boat were brilliant.
Mr CloeteHi Sharon, Thanks for arranging the trip we really enjoyed it. Serge was really helpful.
Thank you for all you help and checking. Much appreciated!
Mr Constantinides - General Manager | AIRFLITE PTY LTD
Earlier this month my wife and I were staying at Long Beach and continued our stay at Lux Belle Mare. Your company supported our airport transfers and arrangements during our time in Mauritius and we were impressed with the professionalism of your team.
I would like to make special mention of Feroz, the driver who took us from the airport on arrival and also the driver who we made arrangements with for a personalised tour on Friday 6th April.
Feroz’s knowledge, gentle nature, warm personality and sense of humour made the day an absolute pleasure. He was not an overbearing guide like some can be in other parts of the world, he knew when to engage with us and when not to, understood what we wanted to see and learn, and really made the day a special one for us. No request was too much, and he was polite, professional and friendly throughout. I’d recommend Feroz, and by extension your company, to friend’s visiting Mauritius.
I’d also like to mention Manisha who arranged the bookings for us from the Long Beach resort. Manisha shared Feroz’s well balanced personality, warm and friendly, but also professional and courteous. It is a challenging balance to maintain in service industries but Manisha did it wonderfully. We both walked away and said at the same time “wasn’t she a beautiful person”.
Both people shared a professional confidence underneath a soft and welcoming personality, and they were a pleasure to be around. They are a credit to themselves and to your organisation, so please pass on my thanks to them, and well done on having such committed and professional staff members.